Please call the nursery to arrange a visit that is convenient for the parent, child, and nursery. Remember to bring photo ID.
Yes, all early years settings have to be, however we will not receive an official Ofsted grading until we have been open at least two years. We will then be inspected within a 4-year cycle. Once inspected, the report will be available at the nursery or on the Ofsted website, the registration number will also be accessible here.
We are open 7am-7pm all year ‘round. Please contact the nursery for further details on session times and prices.
We ask that you call the nursery to inform them you are going to be late. You may be charged a late fee.
All staff on the update service are DBS checked, receive safeguarding and first aid training, and follow nursery mandated policies and procedures to ensure children are kept safe at all times. Doors to the nursery are coded. Visitors are asked for ID and not left unescorted in the nursery.
The nursery follows the Early Years Foundation Stage using this as the underpinning curriculum to ensure all children are developing and reaching milestones that are appropriate for their ages and stages of development. The Early Years Foundation Stage (EYFS) sets standards for the learning, development, and care of your child from birth to 5 years old.
The EYFS seeks to provide quality and consistency in all early years settings so that every child makes good progress. This sets a secure foundation through learning and development opportunities which are planned around the needs and interests of each individual child and are assessed and reviewed regularly.
Your child will be taught through a variety of planned activities, using the Early Years Foundation Stage as a reference, that are both adult and child led covering all areas of the EYFS. However, this based on your child’s next steps.
Yes we do! Please speak to the team for further information.
You will receive settling in sessions to help your child become familiar with the other children and staff.
Children must bring a change of clothing and are permitted to bring any comforters they have.
This is dependent on the child’s next steps however the routine of the day provides an overview.
Parents will be provided with daily face-to-face feedback and digital updates through our Iconnect system. Please see our website for further information.
Your child will be given a choice of water or milk to drink. A balanced menu can be found on the parents’ notice board and this has been checked by our Catering company.
All dietary needs will be catered for, but you will be required to complete an allergy form and care plan with the nursery manager.
This is dependent on how many children are in. The nursery will work on the following ratios of staff to children.
0-2yrs 1:3
2-3yrs 1:4
3-5yrs 1:8
This is dependent on the nursery but at least two members of our staff will be EYT (Early Years Professional Status) trained.
Please see the staff profile board.
3 months to 5 years.
Yes, we will support potty training.
We will supply nappies and wipes. If parents want to use a particular brand that is not what we offer they will need to supply their own each day when bringing their child to nursery.
To help offer a streamline payment process that is easier for all, the decision has been made to change from bank transfer to direct debit payment.
You will receive an email from us which has a link to the direct debit mandate. Click on the link and complete your bank details. It can take up to 10 days for your direct debit to be set up. Once all set up we will be able to take your monthly invoice amount from your account.
Direct debit payments will be taken on 1st of each month unless this falls on a weekend or bank holiday in which case it will be taken on the first working day of the month.
Yes. Your invoice will be sent to you a minimum of 7 days before the direct debit is due to be taken, giving you time to check your invoice.
You will receive your invoice a minimum of 7 days before payment is due. We ask you to check your invoice and come back to us within 3 days if there are any discrepancies. If you come back after 3days we will be unable to amend the amount in time for the payment being taken.
We do everything we can to ensure your invoice is correct. Should you think there is a discrepancy with your invoice please contact us immediately so it can be corrected in time for the direct debit collection. Please email [email protected].
Contact [email protected].
Yes, you are able to set up more than one direct debit for each child’s account. Each payer will be sent a link to complete their bank details.
You need to let us know at the point of setting up your direct debit if you pay part of your invoice via childcare vouchers or tax-free childcare so that we can adjust your direct debit accordingly.
The payment date is set and will be taken on 1st of each month unless this falls on a weekend or Bank Holiday when it will be taken on the first working day of the month.
You can change your Direct Debit by contacting our team who will send you new form to fill in.
If the payment date should fall on a weekend or bank holiday the collection will take place on the next available working day.
Unfortunately this is not possible however we can resend you the link to complete your details online.
No, we will contact you to collect payment over the phone and a new Direct Debit mandate will be issued if you have cancelled your direct debit. We reserve the right to charge a fee for any bounce back payments. If payment is not made by the 5th of the month your account will be suspended and your chid will not be able to attend the setting until the outstanding fee is paid. Please see the Parents agreement for further information
Yes, this payment will still be taken at the point of booking directly with the nursery team.
Direct debit is our payment of preference. If you choose not to pay by this method, you must ensure that your payment is in our account by 5th of every month. Failure to do so will result in suspension of your account.