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    How do I arrange a visit?

    Please call the nursery to arrange a visit that is convenient for the parent, child, and nursery. Remember to bring photo ID.

    Are you Ofsted registered?

    Yes, all early years settings have to be, however we will not receive an official Ofsted grading until we have been open at least two years. We will then be inspected within a 4-year cycle. Once inspected, the report will be available at the nursery or on the Ofsted website, the registration number will also be accessible here.

    When is the nursery open?

    We are open 7am-7pm all year ‘round. Please contact the nursery for further details on session times and prices.

    What happens if I am delayed collecting my child?

    We ask that you call the nursery to inform them you are going to be late. You may be charged a late fee.

    How do I know my child will be safe and secure?

    All staff on the update service are DBS checked, receive safeguarding and first aid training, and follow nursery mandated policies and procedures to ensure children are kept safe at all times. Doors to the nursery are coded. Visitors are asked for ID and not left unescorted in the nursery.

    What is the Early Years Foundation?

    The nursery follows the Early Years Foundation Stage using this as the underpinning curriculum to ensure all children are developing and reaching milestones that are appropriate for their ages and stages of development. The Early Years Foundation Stage (EYFS) sets standards for the learning, development, and care of your child from birth to 5 years old.

    The EYFS seeks to provide quality and consistency in all early years settings so that every child makes good progress. This sets a secure foundation through learning and development opportunities which are planned around the needs and interests of each individual child and are assessed and reviewed regularly.

    What activities will my child do at nursery?

    Your child will be taught through a variety of planned activities, using the Early Years Foundation Stage as a reference, that are both adult and child led covering all areas of the EYFS. However, this based on your child’s next steps.

    Do you offer 30hrs funding?

    Yes we do! Please speak to the team for further information.

    Starting Nursery

    What happens when my child starts nursery?

    You will receive settling in sessions to help your child become familiar with the other children and staff.

    Will my child be required to bring anything with them when starting nursery?

    Children must bring a change of clothing and are permitted to bring any comforters they have.

    What kind of day will my child have at nursery?

    This is dependent on the child’s next steps however the routine of the day provides an overview.

    How do I find out about my child’s day at nursery when I collect him/her?

    Parents will be provided with daily face-to-face feedback and digital updates through our Iconnect system. Please see our website for further information.


    What will my child be given to eat and drink?

    Your child will be given a choice of water or milk to drink. A balanced menu can be found on the parents’ notice board and this has been checked by our Catering company.

    My child has a dietary requirement, food allergy, and/or intolerance – can you accommodate this?

    All dietary needs will be catered for, but you will be required to complete an allergy form and care plan with the nursery manager.


    How many staff will there be at the nursery?

    This is dependent on how many children are in. The nursery will work on the following ratios of staff to children.

    0-2yrs 1:3
    2-3yrs 1:4
    3-5yrs 1:8

    What qualifications do the staff have?

    This is dependent on the nursery but at least two members of our staff will be EYT (Early Years Professional Status) trained.

    How do I find out more about the staff working at the nursery?

    Please see the staff profile board.

    What ages do you take children from-too?

    3 months to 5 years.

    Potty Training

    Do you support potty training?

    Yes, we will support potty training.

    Do you supply nappies or do parents have to supply their own?

    We will supply nappies and wipes. If parents want to use a particular brand that is not what we offer they will need to supply their own each day when bringing their child to nursery.


    Why has payment changed from bank transfer to direct debit?

    To help offer a streamline payment process that is easier for all, the decision has been made to change from bank transfer to direct debit payment.

    How do I set my direct debit up?

    You will receive an email from us which has a link to the direct debit mandate. Click on the link and complete your bank details. It can take up to 10 days for your direct debit to be set up. Once all set up we will be able to take your monthly invoice amount from your account.

    On what day will my direct debit be taken?

    Direct debit payments will be taken on 1st of each month unless this falls on a weekend or bank holiday in which case it will be taken on the first working day of the month.

    Will I still receive an invoice prior to the direct debit being taken?

    Yes. Your invoice will be sent to you a minimum of 7 days before the direct debit is due to be taken, giving you time to check your invoice.

    How long before my direct debit is taken will I receive my invoice?

    You will receive your invoice a minimum of 7 days before payment is due. We ask you to check your invoice and come back to us within 3 days if there are any discrepancies. If you come back after 3days we will be unable to amend the amount in time for the payment being taken.

    What happens if I think my invoice is incorrect?

    We do everything we can to ensure your invoice is correct. Should you think there is a discrepancy with your invoice please contact us immediately so it can be corrected in time for the direct debit collection. Please email [email protected].

    Who should I contact if I want to discuss my invoice?
    There is more than one person who pays the invoice, can 2 or more direct debit mandates be set up?

    Yes, you are able to set up more than one direct debit for each child’s account. Each payer will be sent a link to complete their bank details.

    How will my vouchers/student fees be taken? Will this affect my direct debit?

    You need to let us know at the point of setting up your direct debit if you pay part of your invoice via childcare vouchers or tax-free childcare so that we can adjust your direct debit accordingly.

    Can I change the date the direct debit is taken?

    The payment date is set and will be taken on 1st of each month unless this falls on a weekend or Bank Holiday when it will be taken on the first working day of the month.

    What happens if I need to change the direct debit details? How much notice do I need to give?

    You can change your Direct Debit by contacting our team who will send you new form to fill in.

    What will happen if the direct debit date falls on a weekend or bank holiday?

    If the payment date should fall on a weekend or bank holiday the collection will take place on the next available working day.

    Can I set my direct debit up over the phone?

    Unfortunately this is not possible however we can resend you the link to complete your details online.

    If my direct debit payment fails, will you reattempt the payment a second time?

    No, we will contact you to collect payment over the phone and a new Direct Debit mandate will be issued if you have cancelled your direct debit. We reserve the right to charge a fee for any bounce back payments. If payment is not made by the 5th of the month your account will be suspended and your chid will not be able to attend the setting until the outstanding fee is paid. Please see the Parents agreement for further information

    Can I still pay for adhoc sessions each month?

    Yes, this payment will still be taken at the point of booking directly with the nursery team.

    What happens if I choose not to pay by direct debit?

    Direct debit is our payment of preference. If you choose not to pay by this method, you must ensure that your payment is in our account by 5th of every month. Failure to do so will result in suspension of your account.