get in touch

FAQs

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General

How do I arrange a visit?

Please call the nursery to arrange a visit that is convenient for the parent, child, and nursery. Remember to bring photo ID.

Are you Ofsted registered?

Yes, all early years settings have to be, however we will not receive an official Ofsted grading until we have been open at least two years. We will then be inspected within a 4-year cycle. Once inspected, the report will be available at the nursery or on the Ofsted website, the registration number will also be accessible here.

When is the nursery open?

We are open 7am-7pm all year ‘round. Please contact the nursery for further details on session times and prices.

What happens if I am delayed collecting my child?

We ask that you call the nursery to inform them you are going to be late. You will be charged a late fee if you are consistently late.

How do I know my child will be safe and secure?

All staff on the update service are DBS checked, receive safeguarding and first aid training, and follow nursery mandated policies and procedures to ensure children are kept safe at all times. Doors to the nursery are coded. Visitors are asked for ID and not left unescorted in the nursery.

What is the Early Years Foundation?

The nursery follows the Early Years Foundation Stage using this as the underpinning curriculum to ensure all children are developing and reaching milestones that are appropriate for their ages and stages of development. The Early Years Foundation Stage (EYFS) sets standards for the learning, development, and care of your child from birth to 5 years old.

The EYFS seeks to provide quality and consistency in all early years settings so that every child makes good progress. This sets a secure foundation through learning and development opportunities which are planned around the needs and interests of each individual child and are assessed and reviewed regularly.

What activities will my child do at nursery?

Your child will be taught through a variety of planned activities, using the Early Years Foundation Stage as a reference, that are both adult and child led covering all areas of the EYFS. However, this based on your child’s next steps.

Do you offer 30hrs funding?

Yes we do! Please speak to the team for further information.

Starting Nursery

What happens when my child starts nursery?

You will receive settling in sessions to help your child become familiar with the other children and staff.

Will my child be required to bring anything with them when starting nursery?

Children must bring a change of uniform and are permitted to bring any comforters they have.

What kind of day will my child have at nursery?

This is dependent on the child’s next steps however the routine of the day provides an overview.

How do I find out about my child’s day at nursery when I collect him/her?

Parents will be provided with daily face-to-face feedback and digital updates through our Iconnect system.

Food

What will my child be given to eat and drink?

Your child will be given a choice of water or milk to drink. A balanced menu can be found on the parents’ notice board and this has been checked by our nutritionist.

My child has a dietary requirement, food allergy, and/or intolerance – can you accommodate this?

All dietary needs will be catered for, but you will be required to complete an allergy form and care plan with the nursery manager.

Staff

How many staff will there be at the nursery?

This is dependent on how many children are in. The nursery will work on the following ratios of staff to children.

2-3yrs = 1:4
3-5 years = 1:8

What qualifications do the staff have?

This is dependent on the nursery but at least two members of our staff will be EYT (Early Years Professional Status) trained.

How do I find out more about the staff working at the nursery?

Please see the staff profile board.

Potty Training

Do you support potty training?

Yes, we will support potty training.

Do you supply nappies or do parents have to supply their own?

We will supply nappies and wipes. If parents want to use a particular brand that is not what we offer they will need to supply their own each day when bringing their child to nursery.